Powering everyday giving

Over the past few years Merchant Warrior has grown, exceeding all our expectations.

We were able to do it this, because of you!

If you use one of our super-cool payment solutions already, you have most certainly experienced the quality of customer focus and commitment to outstanding service.

We care about you, our customers. We know you LOVE us, because our growth, till date, has mostly been with your support (through our referral program etc.).

Now. It is our turn to give back.

We plan to expand into, and continue our support of the Not for Profit (NFP) sector, in the great work that they do every day. We are committed to supporting our client NFPs in their endeavours.

How do we plan to do this?

We already have some amazing solutions and plans in place for the Not for profit sector including:

50 % off your Annual fees
Very low transaction fees (Yes. As a NFP, if you are paying anything more than $20c/transaction, you are paying way too much)
Support in integrating with your existing online donation page, platform or solution.
Testing facilities for the solution
Expert advice

Need more reasons to give us a call?

We are very proud of our referral program. It helps our customers profit by helping others. Read more about it here.

We are serious about helping you. We mean it.

To get things in motion, we have hired a new Marketing & Communications Manager. Please welcome, the newest addition to our team, Treassa Joseph (Tina). Tina brings with her a wealth of experience of working not only in the IT and Telecom sectors, but has also worked in various Business Development, Marketing and Communications roles in the Events, PR and NFP sector.

Together with our existing partners we offer a variety of online payment solutions for the sector. In her role, Tina will also be working on building partnerships with other platforms that support the NFPs.

Give Tina a call today to discuss the needs of your NFP organization.

Australia: 1300 CALL MW (22 55 69)

New Zealand: 0508 CALL MW (22 55 69)

International: +61 7 3166 5489

Get Spiffy!

Posted by Merchant Services

Spiffy Stores Supports Merchant Warrior

In the words of a famous professor you may or may not know – Good news everyone! Spiffy Stores the 100% Australian owned and built all-in-one eCommerce solution has added support for the Merchant Warrior Payment Gateway.

Spiffy Stores enables merchants to set up an online store with ease and handles the SEO, hosting and payment gateway integration out of the box.

The Features

Full integration with Australia Post, New Zealand Post, Fastway Couriers and FedEx to calculate shipping costs in real time
Compatible with 60+ payment gateways including PayPal to process payments
Fully customisable design templates
Use of your own domain name
Email accounts on your own domain
24/7 web hosting on high performance secure servers
Product feeds to shopping portals and pricing sites

The Pricing

Spiffy Stores offers a 30 day free trial to all customers along with a range of flexible plans to suit your specific requirements.

Basic

$29 per month / 3% Transaction Fee / 1GB Storage

Business

$59 per month / 2% Transaction Fee / 5GB Storage

Enterprise

$129 per month / 1% Transaction Fee / 20GB Storage

So if you are looking for an all-in-one eCommerce solution that is 100% Australian owned you now know where to look! You can finally bundle your Merchant Warrior Payment Gateway with the Spiffy Stores all-in-one eCommerce store solution.

Merry Christmas & Happy New Year!

Posted by Merchant Services

Seasons Greetings

Christmas and the New Year are upon us once again and there is no better way to celebrate than to relax, take some time off and enjoy the holidays with your family.

Here at Merchant Warrior, we regard our merchants as our extended family and as 2013 draws to a close, we would like to thank you (our merchants) for your support.

In 2013, we made a few (major and minor) strides to ensure we continue to provide you with the best payment solution you can ask for.

Our platform continues to be rated by our acquiring partners as one of the best payment processing platforms available in the market today.

Early 2014 will be an exciting time for our merchants as we continue to expand our operations and improve out processing platform.

Come Easter time and we will have some “Easter Egg” surprises that will also be available to our merchants as we look at beneficial partnerships with our acquiring partners.

Every year we thank our merchants for their input into our platform. Without their feedback we would not have been able to improve and grow our platform to what it is today.

It has been our pleasure serving merchants around the globe in 2013.

As always, it is our constant endeavour to provide our merchants and their customers with the payment platform of the future, Today.

We hope that you have a safe, enjoyable and prosperous holiday season with your family and friends and look forward to working with you in 2014.

NodeSpot Monitor

Posted by Merchant Services

Website & Server Monitoring, Uptime & Performance, Australian.

What is NodeSpot?

NodeSpot offers a hosted solution that allows you to monitor your website or applications performance and uptime. The service allows reporting and alerting via email, phone call and SMS the minute your website experiences difficulties.

NodeSpot helps minimise damages to your brand’s credibility by mitigating and preventing outages. This allows users to react to outages before customers notify you that they can’t buy your products.

This methodology has been proven to directly result in increased revenue, brand reputation and uptime for online brands and websites.

This service, commonly considered a necessity for transactional websites that do business online, can be fully managed from any location with an internet connection, without the need to install any additional software or make any configuration changes to your servers.

With NodeSpot’s redundant global network of monitoring nodes, you can count on rock solid monitoring to protect your brand’s online presence.

So if you are in the market for a monitoring solution that gets the job done, you should check out www.nodespot.com.au ASAP!

Virtuemart 2

Posted by Merchant Services

MW Payment Module Available!

Joomla! fans it’s time to get yourself updated to the latest version of VirtueMart and be able to accept payments via the Merchant Warrior Payment Gateway.

What is VirtueMart?

“With its fully-featured eCommerce engine, VirtueMart is perfect to sell your Goods online and drive your Business to new Heights. Despite being Open Source Software it powers large Online Shops providing the Performance, Usability and Security you expect from professional Software.

VirtueMart is the leading Online-Shop Solution for Joomla! (more than 2.5 Million Downloads so far).

And the Best: it’s free! You can download, use and modify it without any Restrictions (License: GNU/GPL) – just as Joomla!.” – VirtueMart

VirtueMart 2 Payment Extension

Installation of the Merchant Warrior VirtueMart 2 payment extension is simple. Download the Merchant Warrior VirtueMart 2 payment extension here.

Navigate to your “Extension Manager” in your Joomla! Administration Panel and upload and install the module.virtuemart2.zip package:

Navigate to your “Plug-ins Manager” in your Joomla! Administration Panel and enable the “VM – Payment, Merchant Warrior” plugin:

Navigate to your VirtueMart 2 store Administration Panel and create a new “Payment Method” that uses the “VM – Payment, Merchant Warrior” payment method:

Configure the Merchant Warrior payment method with your merchant settings:

Easy!

That is all it takes to prepare your VirtueMart 2 store to take credit card payments with Australia’s Best Payment Gateway.

MW Supports FATHOM!

Posted by Merchant Services

Financial Analysis + Reporting + Alerts + Benchmarking

What is FATHOM?

Fathom is an easy to use, management reporting and financial analysis tool which helps you to assess performance, monitor trends and identify improvement opportunities.

Fathom is designed for accountants who are seeking to deliver more frequent and more engaging advisory and reporting services.

Fathom is also useful for management who wish to make better decisions and improve company performance. Fathom also enables franchisors to benchmark and compare the performance of franchisees.

Analysis

Fathom offers a comprehensive process for performance analysis – a process that helps you to achieve substantial performance improvements.

Reporting

Fathom assists you to create and deliver insightful management reports – and do so with exceptional efficiency!

Alerts

Using Fathom you can define your own KPIs (or select from a range of recommended KPIs) and then monitor performance against targets.

Benchmarking

Fathom helps you to see the big picture – compare, rank and benchmark all your companies/clients/franchisees.

How good does this look?

Benefits

For management

Track, understand, and improve KPIs
Improve management oversight & decision making
Achieve optimal business results
Generate greater shareholder returns

For advisors

Stand out from the crowd
Proactively engage your clients
Efficiently create performance focused reports
Win new clients

For franchises

Compare performance of franchisees
Identify high performers and best practices
Enable more frequent & more accurate benchmarking
Increase benchmark participation

FREE Trial TODAY!

Like it? We do! The best part is that you can signup for a free trial today via the Fathom website.

We love throwing our support behind beautiful products, and in the case of Fathom it was an easy decision.

PrestaShop Addon

Posted by Merchant Services

MW adds PrestaShop Support

There is no better way to start this post than by thanking our merchants for their patience while we prepared this module. We are excited to offer our new PrestaShop module to the public and hope that the PrestaShop team will shortly have it listed in their addons shop for FREE.

The Merchant Warrior PrestaShop Addon supports both the Direct API and Transparent Redirect services and also supports multiple currencies. The Transparent Redirect integration with PrestaShop will ensure that you remain PCI DSS compliant when processing payments from your online store.

What is PrestaShop?

“PrestaShop consists of 100 developers, designers, and professional e-commerce addicts. Headquartered in Paris and Miami, we are a leader in everything e-commerce and are committed to staying free and Open-source. As most developers know, inspiration begins with your customers. Each merchant and community member carries out projects large and small that contribute to not only their personal growth, but also the growth of PrestaShop. We continue to work hand-in-hand with the community and are passionate about creating features, modules, and templates according to their needs. The success of our software is thanks to countless hours by numerous contributors from around the world. We want to make sure every merchant is successful and in the process we ensure it is easy to sell online by providing over 275 features and an overall software that can be customized to each business’ needs.” –PrestaShop

Why choose PrestaShop?

Winner of the 2011 Open-source Business Application award
Over 100,000 stores
300,000 active community members and growing!
#1 Open-source shopping cart
Available in 41 languages
Strong global presence with stores in over 150 countries
1,500 downloads per day

Installation is easy!

MODULE AVAILABLE HERE.

Once you have completed the installation of your PrestaShop cart adding the Merchant Warrior module to your installation is extremely simple. Unzip the contents of the zip file into the ‘modules’ directory of your PrestaShop directory and configure the options in your PrestaShop back office as seen in the screenshots below:

Get me started!

The PrestaShop Addon is available via the Merchant Warrior Developer Zone or via a direct link here. Hopefully in time the PrestaShop team will make the module available for FREE via the PrestaShop Addons shop.

MW Supports Safflower

Posted by Merchant Services

Easy, Cost Effective, Premium Service.

Safflower makes herbal dispensing for Chinese medicine practitioners easy and effective. Traditionally a lot of herbal dispensing is prepared at a practitioners clinic. But herbal dispensing consumes time and resources and needs a lot of attention, especially when a practitioner wants to use an broad range of products such granulated extracts, raw herbs and patents.

This is where Safflower offers their service and expertise as specialise in herbal dispensing. We offer an extensive product range and also dispense herbal creams because, we are equipped for it and know the current regulation and legislation.

More and more practitioners discover how much easier it is to order their customised herbal prescriptions with Safflower – easy and conveniently online 24/7.

If you are stuck with a patient and wanting a sounding board to find the right herbs, please ask us – we are Chinese medicine practitioners as well. If you need to know more please visit: www.safflower.com.au or call us on (03) 5956 9011. –Safflower

MW & MyPreOrder

Posted by Merchant Services

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The Future is MyPreOrder

“MyPreOrder lets your customers order and pay in advance.“

We have been a proud supporter of MyPreOrder since it was established nearly a year ago. Have you ever been waiting in line at your favourite café and wondered: “I wish I could just pickup my coffee and go!”? That’s the beauty of MyPreOrder – you can. It is as simple as registering for an account, topping up your account and placing an online order for any item available at your café. Then simply visit your café and pickup your order – it’s already been paid for!

Why not take a look at The Deck Cafe who are currently using the MyPreOrder system. A live example of the menu can be seen by browsing to https://preorder.deckcafe.com.au. We love the simple menu and the fact that we can browse the menu from our web browser or any mobile and/or tablet device. One look at the beautiful interface design of the mobile friendly menu and you will want to order.

How does it work?

Why not run through a case study?

CASE STUDY: Play Espresso, Subiaco

As owner-operators of an independent business, Ian and Sharon were genuinely concerned about losing customers to long wait times.

Play began as a small espresso and wine bar near the heart of fashionable Subiaco. A year later, when Ian and Sharon took over, the café had become a bustling central for office staff in the area. Each train and bus would deliver a crowd eager for breakfast and morning coffee.

Business was good and growing beyond that which Play could accommodate. Customers would often leave at the sight of a queue rapidly amassing. We approached Play with mypreorder, which let their customers order ahead and pay in advance. This meant Play could prepare the order before arrival, saving time for everyone – even customers who didn’t pre-order, as transactions could happen much faster. Staff found more free time, which was previously spent taking orders and taking payments. Finally, because everything was paid for up front, the business was insured against no-shows.

Ian, Sharon and their staff decide how much of their menu to feature, with the ability to upsell, combine and promote more items as desired – and noticed an increase in the average order size per customer using the mypreorder system.

No queues, shorter queues and more efficient service has allowed Play to retain the customers they have as well as attract new customers who enjoy how easy it is to grab a bite. Sales to newcomers alone have paid for the system several times over.

Time to Pre Order!

We would love to see this service offered in all of our favourite restaurants, retail stores and Cafés. There is only one thing left to do for MyPreOrder……..come to Queensland and reduce our wait time too!

If you are interested in adding the MyPreOrder system to your business, contact MyPreOrder today.

MW IVR Unleashed

Posted by Merchant Services

MW Phone Payments is here!

It is always a nice feeling to release a new payment solution to the public that we have had in beta for a few months. The MW Phone Payments will enable you to accept credit card payments from your customers via phone. It is as simple as placing a biller id and reference number (or invoice number) on a bill and/or letter accompanied by a telephone number that your customer should call to pay their bill.

Merchant Warrior grants you FREE access to 1300 321 PAY and 1800 321 PAY phone words or alternatively you can provide your own 13, 1300 or 1800 number.

As with many other IVR systems you will NOT be required to wait for an emailed report of all phone payments before updating your billing system. The MW Phone Payments platform issues real-time notifications when transactions are processed and in doing so will allow you to update your billing system the second a transaction is processed.

Accept Token Payments via IVR

The most exciting part of our announcement today is that our IVR platform also enables you to accept Token Payments from your customers. Your customers will have a choice of entering their credit card details or a Token ID to pay a phone bill. This feature significantly reduces the time that your customer has to spend keying in numbers into their phone and provides a PCI DSS compliant solution for accepting payments via telephone.

Phone Payment Advantages

Automate acceptance of customer over the phone (MOTO) payments
Receive notifications in real-time from MW when a transaction has been processed
Extra hardware and/or software is not required
Multiple routing options for enterprise clients (route to number, route to IP etc)
IVR prompts can be customized
Accept both credit card and token id’s from customers
Validates CVV2

How does it work?

It’s time for a demonstration!

You can trial a simple credit card phone payment by following the instructions below:

To trial the Phone Payments service from your phone please dial: (07) 3166 5439 (Australia) or +61 7 3166 5439 (International).

Please use the following details when testing:

Biller ID: 081437
Reference Number/Invoice Number: 111
Payment Amount: 1500
Card Number: 5123456789012346
Card Expiry: 0513
Card Security Code: 123

It’s a wrap!

If you would like a demonstration of our premium IVR features such as Tokenization, or are looking to learn more about the MW Phone Payments platform, please contact us.