Month: April 2012

MW Supports Safflower

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Safflower - Your Herb Dispensing Experts

Easy, Cost Effective, Premium Service.

Safflower makes herbal dispensing for Chinese medicine practitioners easy and effective. Traditionally a lot of herbal dispensing is prepared at a practitioners  clinic. But herbal dispensing consumes time and resources and needs a lot of attention,  especially when a practitioner wants to use an broad range of products such granulated extracts, raw herbs and patents.

This is where Safflower offers their service and expertise as specialise in herbal dispensing. We offer an extensive product range and also dispense herbal creams because, we are equipped for it and know the current regulation and legislation.

More and more practitioners discover how much easier it is to order their customised herbal prescriptions with Safflower – easy and conveniently online 24/7.

If you are stuck with a patient and wanting a sounding board to find the right herbs, please ask us – we are Chinese medicine practitioners as well. If you need to know more please visit: www.safflower.com.au or call us on (03) 5956 9011. –Safflower

MW & MyPreOrder

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The Future is MyPreOrder

“MyPreOrder lets your customers order and pay in advance.“

We have been a proud supporter of MyPreOrder since it was established nearly a year ago. Have you ever been waiting in line at your favourite café and wondered: “I wish I could just pickup my coffee and go!”? That’s the beauty of MyPreOrder – you can. It is as simple as registering for an account, topping up your account and placing an online order for any item available at your café. Then simply visit your café and pickup your order – it’s already been paid for!

Why not take a look at The Deck Cafe who are currently using the MyPreOrder system. A live example of the menu can be seen by browsing to https://preorder.deckcafe.com.au. We love the simple menu and the fact that we can browse the menu from our web browser or any mobile and/or tablet device. One look at the beautiful interface design of the mobile friendly menu and you will want to order.

How does it work?

Why not run through a case study?

CASE STUDY: Play Espresso, Subiaco

As owner-operators of an independent business, Ian and Sharon were genuinely concerned about losing customers to long wait times.

Play began as a small espresso and wine bar near the heart of fashionable Subiaco. A year later, when Ian and Sharon took over, the café had become a bustling central for office staff in the area. Each train and bus would deliver a crowd eager for breakfast and morning coffee.

Business was good and growing beyond that which Play could accommodate. Customers would often leave at the sight of a queue rapidly amassing. We approached Play with mypreorder, which let their customers order ahead and pay in advance. This meant Play could prepare the order before arrival, saving time for everyone – even customers who didn’t pre-order, as transactions could happen much faster. Staff found more free time, which was previously spent taking orders and taking payments. Finally, because everything was paid for up front, the business was insured against no-shows.

Ian, Sharon and their staff decide how much of their menu to feature, with the ability to upsell, combine and promote more items as desired – and noticed an increase in the average order size per customer using the mypreorder system.

No queues, shorter queues and more efficient service has allowed Play to retain the customers they have as well as attract new customers who enjoy how easy it is to grab a bite. Sales to newcomers alone have paid for the system several times over.

Time to Pre Order!

We would love to see this service offered in all of our favourite restaurants, retail stores and Cafés. There is only one thing left to do for MyPreOrder……..come to Queensland and reduce our wait time too!

If you are interested in adding the MyPreOrder system to your business, contact MyPreOrder today.

MW IVR Unleashed

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MW Phone Payments is here!

It is always a nice feeling to release a new payment solution to the public that we have had in beta for a few months. The MW Phone Payments will enable you to accept credit card payments from your customers via phone. It is as simple as placing a biller id and reference number (or invoice number) on a bill and/or letter accompanied by a telephone number that your customer should call to pay their bill.

Merchant Warrior grants you FREE access to 1300 321 PAY and 1800 321 PAY phone words or alternatively you can provide your own 13, 1300 or 1800 number.

As with many other IVR systems you will NOT be required to wait for an emailed report of all phone payments before updating your billing system. The MW Phone Payments platform issues real-time notifications when transactions are processed and in doing so will allow you to update your billing system the second a transaction is processed.

Accept Token Payments via IVR

The most exciting part of our announcement today is that our IVR platform also enables you to accept Token Payments from your customers. Your customers will have a choice of entering their credit card details or a Token ID to pay a phone bill. This feature significantly reduces the time that your customer has to spend keying in numbers into their phone and provides a PCI DSS compliant solution for accepting payments via telephone.

Phone Payment Advantages

  • Automate acceptance of customer over the phone (MOTO) payments
  • Receive notifications in real-time from MW when a transaction has been processed
  • Extra hardware and/or software is not required
  • Multiple routing options for enterprise clients (route to number, route to IP etc)
  • IVR prompts can be customized
  • Accept both credit card and token id’s from customers
  • Validates CVV2

How does it work?

It’s time for a demonstration!

You can trial a simple credit card phone payment by following the instructions below:

To trial the Phone Payments service from your phone please dial: (07) 3166 5439 (Australia) or +61 7 3166 5439 (International).

Please use the following details when testing:

Biller ID: 081437
Reference Number/Invoice Number: 111
Payment Amount: 1500
Card Number: 5123456789012346
Card Expiry: 0513
Card Security Code: 123

It’s a wrap!

If you would like a demonstration of our premium IVR features such as Tokenization, or are looking to learn more about the MW Phone Payments platform, please contact us.